Getting advice

How we work

How assistance and advice is provided at our Advice Bureaus is outlined below.


Find out more about our Means & Merits Test

What do you need to know before getting advice?

Your details: In order to provide you with legal advice we must obtain your personal information, such as your full name, date of birth, address and phone number. We may also ask you to show us some form of identification before providing you with advice. If you would like a support person to accompany you during your advice session we may record their full name.

Other party: If your legal issue involves another party, we must have the name of the other party before we can provide you with legal advice.

Conflict of interest: In some cases, we may have a conflict of interest and will not be able to provide you with legal advice. We have a commercial practice, which funds our free legal advice service. If your issue involves one of our commercial clients, we may not be able to provide you with advice.

Confidentiality: The information that you provide to us will be maintained in a confidential manner.

Advisors: You will receive advice from a solicitor, barrister or registered migration agent who is supervised by a senior solicitor from Salvos Legal. If you return for further advice, you are likely to see a different advisor.

One off advice: You can expect to receive one off advice at an Advice Bureau. A decision about whether or not Salvos Legal may be able to act for you as your solicitor depends on whether or not your case falls within our Means and Merits test and also whether or not we have the capacity to assist you. Details of our Means and Merits test can be found here.

No form filling: Salvos Legal does not complete immigration forms (unless you are a client of our Asylum Seeker Clinic in Queensland).

Respectful relationships: Please maintain a respectful relationship with all staff. Inappropriate behaviour may result in an inability to assist you.

Advice Bureaus: All of our Advice Bureaus share information, therefore if you have attended a different Salvos Legal Advice Bureau we can access your personal information and the advice you were previously provided.

View details on our Advice Bureaus

Useful Resources

Read our Fact Sheet on Family Violence & Immigration

Migration Services

Salvos Legal Humanitarian employs Registered Migration Agents who facilitate the delivery of legal advice and representation in humanitarian and family visa categories.

All Australian Registered Migration Agents are bound by the Migration Agents Registration Authority Code of Conduct which is available here.

Registered Migration Agent Registration Numbers:

  • 1172774
  • 1571428
  • 1466680